Tag Archives: content marketing strategy

Where Are Your Content Gaps?

content marketing gapsRight this very minute, there are people searching for a solution that your product can provide. These searchers don’t know you – if they did, they would simply go to your website and place an order.

How are you going to reach them? Do you have content that captures customers where and when they are searching for a solution to a problem?

“How Do I …..”

If you don’t currently have product how-tos that can easily be found by searchers typing “How Do I ….” you are not taking advantage of the type of content that converts prospects into customers.

Product How-Tos Fill A Critical Content Gap

Blog posts, newsletters, emails, social postings, and testimonials all have their place. Each serves a specific purpose as part of any comprehensive content marketing plan. If you don’t have relevant product how-tos, however, you have a critical content gap.

Useful Instructions Have Lasting Value

Establishing a relationship with your customer through education will pay off now and later. Now: with an order. Later: when your new customer shares the how-tos with their friends and associates who are also looking for a solution.

Steptap publishes engaging how-to content that shows prospects how your product solves their immediate problem. Let Steptap teach prospects how to use and enjoy your products with custom shareable instructions.

 

Content Marketing For Business In Three Parts

Content Torn Paper ConceptBusiness content marketing is reaching the upper limits of buzz these days. Everyone is talking about it with the sudden realization that while content is king, it needs to have a purpose within a business marketing strategy or it really isn’t much more than a waste of time.

CMOs, in particular, are beginning to look at content with renewed scrutiny; costs are increasing but ROI is diminishing. The promise of “post it and they will come” is losing ground to the need for Customer Engagement; the art of connecting to customers with content they are proactively looking for.

SEO, once the darling of web-based marketing, is taking a hit from search engine updates like Penguin, and “experts” are scrambling while businesses crumble.

A well-crafted content marketing strategy focuses on attracting new customers, converting their interest into a sale, and validating their decision with positive reinforcement. These are the basics that break down into an avalanche of options that require careful consideration when assembling the right mix of content for your specific kind of business.

An Introduction to Effective Content Marketing

This is the introduction to a three-part analysis on building an effective content marketing strategy.

I will cover three key areas of content marketing:

  1. Content Marketing Objectives: The areas you need to know that content marketing can affect, and how.
  2. Content Marketing Categories: The primary categories of online marketing content and why you should cover all three.
  3. Content Marketing Types: A comprehensive list of the types of content you can choose from to round out your content marketing campaign complete with a few tips on how to make them more effective.

Content marketing is a critical business facet; there is no question about it. 90% of businesses use content marketing, but the question is whether they are using it effectively to reach the right audience at the right time with the right message. It gets complicated, quick.

Understanding the basics will give you a leg up in your strategy building efforts, and will help you improve your bottom line with tangible benefits that can be included in your next quarterly review.

Steptap creates engaging how-to content that shows prospects how to use your products for a solution they want to solve right now.
Visit http://steptap.com to create your own free account right now.

Online Marketing SEO: Your Content Still Has Legs

Man Holding A Stack Of Money And A ComputerLeverage All That Good Stuff You Already Have

CMOs: Are you using those user’s manuals, FAQs, product how-to videos, webinars, infographics, diagrams, blog posts, email campaigns, and white papers to improve your search engine rankings and drive new sales by engaging your customers with useable content?

Your Existing Custom Content Has Untapped ROI Potential

Most companies have existing content that helps customer learn how to use or enjoy the products or services they sell. This mountain of content represents an often untapped treasure trove of useful, engaging content that improves the customer experience but is often buried in the depths of lost PDFs, user manuals, and outdated customer updates.

Steptap represents an opportunity to leverage your existing content as part of your online content marketing and SEO strategy.

Business marketers can easily turn existing content into useful how-to information that satisfies consumer searches for solutions. Savvy businesses are using Steptap to produce how-to instructions in two basic formats:

Direct Instructions: if you have a product that requires instructions, Steptap is a great platform to develop, maintain, and distribute instructions that your customers need to use your product. For instance, instructions on how to program a new garage door remote.

Instructions that are created and posted in Steptap can be shared and distributed in a wide variety of social and online platforms. And while this sometimes represents a challenge for management and future edits, Steptap offers the ability of central management and control, so that no matter how far and wide your instructions have been shared, there is only one place to make updates to ensure everything is current.

Indirect Instructions: if you have a product that is used to perform a secondary task (such as using a shovel to dig a hole), describe how to “dig the hole” to help your customers learn more about how your widget can be used.  This is a great opportunity to pitch your product as the solution to a customer need: “How do I dig a hole?”

Customers are always seeking answers to project-based questions; “How do I create a podcast?”, “How do I make chocolate chip cookies?”, “How do I fix a broken sprinkler head?”

These kinds of customer questions can be answered with expert step-by-step instructions and links to the products or services that can make them possible.

How-to content is one of the most effective kinds of marketing content because it gets you in front of customers with your solution when they are looking for it. Many of the answers to customer questions are already created in your product manuals and user guides, but are locked up out of reach of your potential customers.

“Search engines love quality content, and creating it is
the most effective SEO tactic.”ascend2.com/Benchmark Summary Report

You’ve done the heavy lifting – the content has been created.  And it probably wasn’t cheap. Take advantage of what you already have by turning into useful content in a hot new social sharing platform; Steptap.

Time and Money: Save Both

“It would be great if a repurposing strategy could help people move beyond SEO. If you’re doing a really good job on your site and online in general – if you’re answering questions that people are genuinely asking – you’re positioning yourself to stand out in search. And repurposing content into different formats to supply the answers in a way that will best engage different users just increases your chances of success.” –brafton.com/Repurposing Your Content

Steptap provides the perfect platform for businesses to create, share, and manage useful content that customers are looking for.

Starting on Steptap is free. Business users can pay just a little to upgrade to a Premium or Corporate account that enables additional branding and SEO options for each “steplist”. Steplists are posted live to the web and become available to share, index and post wherever your customers are looking.

Visit http://steptap.com today and start your free account. Have a look around and see the many ways we can help you teach customers how to use and enjoy your products.

Why Your Business Should Transition To Inbound Marketing

Steptap Inbound MarketingAdopting an inbound strategy doubles average website conversion rates, from 6% to 12%.1

Traditional Marketing Can Turn Customers Off

As opposed to aggressive online advertising – “Buy now and get a free tote bag!” – inbound marketing educates your customers through podcasts, white papers, social media pages, business blogs, videos and other platforms.

Inbound Marketing Costs Less and Works Better

Content marketing costs 62% less than traditional marketing and generates approximately 3 times as many leads.1

The most effective inbound marketing:

  • Is relevant
  • Is engaging
  • Educates customers
  • Is transparent
  • Is custom
  • Is customer-focused
  • Fills a need or makes life better
  • Is integrated across all channels

We Create Custom Step-Based Instructions That Educate Your Customers

At steptap.com, we create custom, branded step-based how-to instructions (called steplists) that teach your customers how to use or enjoy your products. Search engine optimized how-tos are a key component of effective inbound marketing efforts.

Need help with your content marketing? We’ll take care of it for your company!

1“Content Marketing Infographic,” Demand Metric, accessed March 31, 2014

Why Steptap Should Be Part Of Your Content Marketing Strategy

Quality Content Brings Customers to Your Business

Fact: The overwhelming majority of customers consult online sites before making purchasing decisions – between 87 and 95 percent depending on the study.

“Today, the collective voice of the internet is eclipsing the persuasive power of family, friends or colleagues when it comes to influencing purchase decisions,” Dave Senay, CEO of the research firm Fleishman-Hillard.

Fact: Consumers use, on average, 8 different online media sources to find product information.

Fact: Because of this fragmentation (which has increased sharply in the past five years and continues its upward trend), it is critical for business owners to market on multiple platforms including online stores, product review sites, social media, blogs and hard media. The gateway to all of these channels is the search engine. SEO is king.

According to Brafton:

“Consumers are more likely to buy from companies that offer custom content. Creating original content aimed at informing consumers or B2B buyers without aggressive selling language will help businesses appeal to new prospects.” 1

Your Customers Want Useful Information

Fact: The most valuable content teaches the customer how to do something useful. Clear, concise and helpful content is preferred by today’s short-attention users including millennials.

“Marketers need to maximize their online channels to make it easy for consumers to interact with and access information about their brands.” 2

Steptap Creates Engaging, Searchable Content for Your Company

Visit steptap.com to learn more about why you need custom Steptap content as part of your content marketing strategy.

1  “Content Marketing,” Brafton, accessed on March 25, 2014

2 “2012 Digital Influence Index Shows Internet as Leading Influence in Consumer Purchasing Choices,” Fleishman-Hillard, January 31, 2012, fleishmanhillard.com, accessed on March 25, 2014