Teach Your Customers First
“The smart consumer will opt to buy from the company that’s educated him on the issue and presented him with multiple solutions. That company’s selflessness has built trust — and its ability to teach him has bought his loyalty in the future.” http://www.businessinsider.com
Building trust with face-to face customer service is a luxury unavailable to online sellers. Building trust digitally is a whole different ball game.
You’ve got to draw the prospect to your website and start a dialogue with him or her. The conversation blossoms into a relationship and it’s that trusting relationship that wins the customer’s business.
Instructional Content Establishes a Relationship
Teaching your customers to use your products more effectively strengthens the relationship. Steptap creates and publishes compelling, how-to content that connects with your customers.
Acquisition Through Instruction:
Provide custom content that educates
Start a dialogue
Create a relationship
Visit steptap.com to get started.
Starting From Scratch?
Perhaps you just launched a start-up. Perhaps your small business has been humming along nicely without a plan but you realize that your competitors are pulling ahead.
Perhaps you can’t afford a full-time marketing director. Perhaps you’ve had a haphazard approach thus far: sporadic blog posts, an all-but-ignored Facebook page, and a poorly-managed Google Adwords campaign.
We understand. Content marketing takes time and dedication. If you are a small business owner, you are probably too busy running your business to spend a lot of time creating effective online content.
Consumers Seek Relevant Product Information
If you are creating or updating your content management strategy, be sure to include Customer Education in the form of relevant product how-tos.
Customers Respond to Concise How-To Content
Show potential customers how to use your products. Solve a problem for them or make life easier for them in some way. At Steptap, we create step-based product instructions that are the foundation for any successful content marketing plan.
Teaching customers how to use your products is one of the best ways to build customer loyalty. You want to show your customers that you are interested, first and foremost, in solving their problem.
But loyalty is not won in a day. A strategic customer education marketing campaign requires quality content published daily.
Social media strategist Mack Collier:
“If you consistently create content that creates value for your customers, then they will trust your content. No longer will they go through an internal vetting process to decide if your content is worth paying attention to.”
Teach Your Customers Something Valuable Every Day
At Steptap, we create engaging step-based product “how-tos” and publish them regularly to key sites. These product instructions, called steplists, drive sales in myriad ways:
- Content that educates increases time spent on your website and encourages return visits
- Publishing steplists to several channels provides multiple entry points to your business webpage
- Relevant content helps establish your authority in your niche
- Steplists allow you to leverage your existing instructional content
- Widespread online distribution increases your company’s searchability
- Instructional how-tos integrate seamlessly with your existing marketing efforts
We look forward to creating product how-tos that will make your customers sit up and take notice. Visit steptap.com to get started.
“Self Serve” Content Puts the Customer in Charge
Marketers are depending less and less on traditional marketing because of shifting trends in consumer behavior. Customers are turning to online sources to learn about companies and products. These channels include company websites, YouTube videos, white papers, business Facebook pages, group-buying sites, and online review sites.
Publish Helpful Content That Fills a Need
Steptap creates and manages step-based instructions that educate your customers on how to use or enjoy your products.
For example, a company that provides technical support to basic computer users could create a steplist that shows clients how to back up their computer’s contents to an external hard drive. This information is useful to non-technical customers and helps establish the company as an expert in the field.
A potential customer who downloads and uses the instructions would be more likely to hire the company for more complex services.
How-Tos Drive Customers to Your Online Store
Each steplist is a self-contained unit that can be saved, posted, reposted and updated at Steptap.com. As a searchable page, each steplist is an effective SEO tool. Steplists can be easily posted to a business Facebook page, online store, blog, YouTube channel, Twitter feed, or Pinterest board.
Business owners can create their own steplists at steptap.com or let the Steptap content marketing experts create professional steplists for your business. To learn more about how how-tos benefit your business, visit steptap.com.
I have no natural aptitude for operating electronic gadgets. I have had my current phone for two years and my kids keep pointing out tools on it that I have never noticed or used. (Mom, you don’t need to use mapquest on your laptop, you have two navigation apps on your phone!)
I recently bought a bluetooth speaker for an iPod. To set it up, I had to make the iPod “discoverable” by the speaker. Don’t laugh, but I had no idea how to do it. I had to consult the instructions printed in 8 point font on a tiny insert that came with it. After reading the instructions, I performed the simple task quite easily.
The point: don’t assume that your customers know how to use your products. Even if the how-to instructions for assembly or operation only require one or two steps – those steps are critical. The speaker was of no use to me until I learned how to set it up. If there had not been instructions included, I would have had to waste time looking online or, worse, ask my 11 year-old daughter.
Customers Trust Companies That Teach Them
If you provide a product that requires step-by-step instructions, you can easily create how-tos at steptap.com. Or we can create them for you. These instructions can then be downloaded, used, and shared by your customers.
Quality Content Includes Useful Step-by-Step Instructions
Concise, step-by-step instructions are a critical component of a successful content marketing plan. To learn how our step-based instruction creation tool can increase conversion rates, extend average time spent on your company website, and boost marketing ROI, see steptap.com.
We can help you teach your customers how to use and enjoy your products. Let us know when you are ready to get started.
“Adopting an inbound strategy doubles average website conversion rates, from 6% to 12%.“1
Traditional Marketing Can Turn Customers Off
As opposed to aggressive online advertising – “Buy now and get a free tote bag!” – inbound marketing educates your customers through podcasts, white papers, social media pages, business blogs, videos and other platforms.
Inbound Marketing Costs Less and Works Better
“Content marketing costs 62% less than traditional marketing and generates approximately 3 times as many leads.“1
The most effective inbound marketing:
- Is relevant
- Is engaging
- Educates customers
- Is transparent
- Is custom
- Is customer-focused
- Fills a need or makes life better
- Is integrated across all channels
We Create Custom Step-Based Instructions That Educate Your Customers
At steptap.com, we create custom, branded step-based how-to instructions (called steplists) that teach your customers how to use or enjoy your products. Search engine optimized how-tos are a key component of effective inbound marketing efforts.
Need help with your content marketing? We’ll take care of it for your company!
1“Content Marketing Infographic,” Demand Metric, accessed March 31, 2014
Quality Content Establishes Credibility
How do you build good will with your online brand? Teach your customers how to do something. Something useful.
Sure, your site is pasted with product information, promotions, and eye-catching images, but I’m talking about information that will make your customers’ lives easier.
What Can You Do to Help Your Customer?
Think about your typical customer – not your entire market en masse, but your ideal customer. What’s her name? Her age? Where does she live? Where does she work? How much does she make? Married or single? What does she do for fun? Where does she shop online? Now that you can picture her, it will be easier to figure out what would make her life better.
If you own an accounting firm that caters to small business owners, you can probably think of many things you can teach your typical customer. Maybe there are changes to home office tax write-offs. You could provide reviews of online bookkeeping systems or information about business insurance.
Show Them You’re the Expert
Think about your industry. Are their trends your customer might not know about? New regulations? Show your customers that you’re the expert they can turn to for the latest developments.
High-quality content in the form of relevant information drives sales. It should be a key component of your content marketing strategy. Steptap makes it easy for businesses to provide valuable online content in the form of how-to instructions. Visit steptap.com to get started.
Publish Relevant Content to Multiple Channels
A content marketing strategy is the system a business uses to design, create and disperse pertinent content to multiple online channels. An effective content marketing strategy targets a distinct, pre-defined customer segment. The goal is to provide content that is relevant and beneficial to the customer or potential customer.
Steptap Creates Custom Content That Benefits Your Customers
Steptap creates and manages quality content for your customers. Steptap makes it easy for businesses of all sizes to create and deliver informative step-based instructions (called steplists) that teach customers how to do something.
Steptap Content Teaches Customers How to Use and Enjoy Your Products
A steplist can demonstrate how to use a product, assemble a product, or complete a project of interest to the user. (Of course, a business could issue a steplist that has nothing to do with their products, services, or industry, but that probably wouldn’t be useful to their target customer. We are talking strategy, after all.)
To see how it works, visit steptap.com.