All posts by Liz Strikwerda

Amazon Private Labels: Monitor Your Product Return Analytics

Reduce product returns

Customers Return $32 Billion In Online Purchases

The cost of product returns for online sales during last year’s holiday season amounted to nearly $32 billion. This year, online retailers will continue to lose revenue to returns. E-commerce—even with all its advantages—has a return rate at least three times that of in-store purchases.

You know that a high rate of product returns can break your business. And while it is impossible to reduce the rate to zero, even a modest decrease has an outsize effect on profitability.

Since customers return products for a variety of reasons, where should you focus your efforts?

First off, you need to know why your customers are sending things back:

  • The buyer ordered the wrong item
  • The buyer no longer needs the item
  • The item was a gift that the receiver doesn’t want
  • The product doesn’t match the description
  • The wrong item was shipped
  • The product is defective
  • The customer can’t assemble or set up the product

While you can’t do much about bad gift-giving, basic online best practices can reduce returns for many of these categories. Accurate product descriptions, effective fulfillment operations, and competent support reps are essential.

Identify Your High Return Items

Amazon sellers with high return rates can monitor their analytics and customer reviews to understand what’s going on. You might discover that just one or two products are returned at a higher rate. Read the reviews and talk to your support reps to find out why.

Are Your Product Guides To Blame?

If customers find it difficult to assemble your products, your instructions or product guides may be inadequate. Fortunately, that’s an easy one to remedy.

At Steptap, we create product instructions that help your customers get the most out of your products. When your buyers get your products up and running quickly and easily, they are less likely to return them.

That’s money in your pocket.

Download our white paper  Instructions Should Be Your First Thought. Not An Afterthought. to learn more.

Instructions Should Be Your First Thought. Not An Afterthought.

Amazon Private Label Brands: Save on Returns and Support

Good product instructions save money for online retailers

Fix Your Instructions For Greater Profitability

Customers are less likely to return products when assembly or setup is quick and easy. If your customer hasn’t figured things out within 20 minutes of opening your product, they will consider returning it or calling customer support. Both scenarios cost you money.

  • On average, customers return 30 percent of the products they purchase online.
  • The average return represents a loss of 30 percent of the purchase price.
  • The average margin for a product purchased online is 10 percent.

Poor Instructions Cost You Money In More Returns

With narrow margins, you need to save money wherever you can. Lousy instructions cost you in at least three ways:

  • More product returns.
  • Increased customer support costs.
  • Fewer repeat sales.

Poor instructions can be as harmful as poor quality products. Don’t let bad instructions shrink your bottom line.

Amazon Private Label Brands Use Steptap For Clear, Concise Product Instructions

Steptap is an online platform that allows you to create step-by-step product instructions complete with images and video. Your customers can download the instructions and view them on a mobile device while setting up your product. You can brand Steptap instructions to blend seamlessly with your existing marketing. You can easily manage and update your product instructions when necessary.

Steptap Product Instructions Link To Your Review Page

Steptap product instructions contain a link to your review page so customers can easily leave a product review. And there’s no better time for a happy customer to leave a review than when they have successfully completed a hassle-free setup process!

Download our white paper “Instructions Should Be Your First Thought. Not An Afterthought.

Instructions Should Be Your First Thought. Not An Afterthought.

Your Amazon private label brand is not complete with the Steptap seal.

Amazon Private Label Brands Improve SEO With Steptap Product Instructions

Amazon reseller SEO

Product Instructions Are Critical For Amazon Private Label Brands

Amazon private label brands face a sea of competition. Yet they often ignore the SEO potential of online product instructions.

Steptap makes it easy for Amazon sellers to create and manage online product instructions.

  • Organic searches account for an average of 73 percent of all traffic to a retail site.
  • Consumers search to solve problems more than they search for a specific product.
  • Product instructions answer solution searches.

Product Instructions Capture Product Research Searches

When a product tutorial exists online, it is an indexable page that contains the exact phrases potential customers use to research.

  • Amazon private label brands with online product instructions have an SEO edge over companies with paper instructions.
  • Product instructions capture searches at a critical phase in the sales funnel—during product research.

Improve Brand Awareness And Credibility

Amazon private label brands can brand Steptap product instructions. It’s quick, easy, and affordable to create effective product instructions that improve search rankings.

Instructions Should Be Your First Thought. Not An Afterthought.

Download our white paper Why Instructions Should Be Your First Thought, Not An Afterthought to learn more about the Amazon best practice your competitors are ignoring.


Online Reviews Are More Important Than Ever

Reviews are critical for sales

If you are a retailer, you are concerned about online reviews. And rightly so. Online reviews are one of the most important factors in purchasing decisions. And their importance increased even more in 2018.

Since 2010, the SEO experts at BrightLocal have been tracking how online reviews affect local purchasing decisions.

BrightLocal’s  2018 survey was released last week. Here are some key findings that all retailers should pay attention to.

  • 57% of customers will only buy from a business if it is rated at least 4 stars by customers.
  • 90% of 18-34 year-olds trust online reviews as much as personal recommendations.
  • Customers read an average of 10 online reviews before deciding to trust a local business.
  • 80% of 18-34 year-olds have written online reviews.

These numbers increased over 2017 and there is no reason to believe the trend won’t continue.

Bad Product Instructions = Bad Reviews

If your customers can’t figure out how to assemble, set up, or otherwise use your products, you are at risk of negative online reviews and lowered star rankings. In short, bad instructions can lower your sales.

Great product instructions inspire positive reviews. Are your instructions up to par?

At Steptap, we’re product instruction experts. Download our free white paper to learn why you should optimize your instructions for positive online reviews.

Instructions Should Be Your First Thought. Not An Afterthought.Download our white paper titled “Instructions Should Be Your First Thought. Not An Afterthought” and learn how to improve your customer reviews with better instructions.

Reinvent Your Pinterest Board With Steptap And Reach More Customers

Reinvent your Pinterest.Reinvent your Pinterest board in 2015 with product how-tos worthy of your phenomenal designs.

If you use your Pinterest board to sell DIY projects, this article is for you. Selling on Pinterest is all about inspiring and teaching your customers how to make that amazing thing for themselves. Unfortunately, customers often get stuck in the middle of the process, give up and look elsewhere for something easier. Why? Inadequate, confusing, or nonexistent project instructions.

If you want to attract and retain DIY customers – show them how! Give them project tutorials that ensure that they can complete and enjoy the masterpiece you designed. Your “easy way” is Steptap at

At Steptap, we have created a powerful platform for quickly creating how-tos that are as visually striking as your Pinterest board, online store, and business Facebook page.

Got two minutes? Check this out: This is a how-to for a fancy greeting card. (We call these how-tos “steplists”.) You can see the required items at the top. Push the BEGIN button directly under the required items. Now you can see each step in order or reverse if you missed something. Imaging your gorgeous Pinterest images dressing up your tutorials. You can also post segments of YouTube videos to play with the associated step.

To create a steplist of your own, go to and create a free account. Once you’ve logged in, you will be greeted with a page of how-to titles. Click the CREATE button at the top right. This will open the self-explanatory steplist template. Go ahead, make a short how-to just to try it out. Maybe something like “How To Tie A Bow.”

You can make this steplist private for now by selecting it from the dropdown on the top right. When you have entered some steps, hit PUBLISH at the bottom. Because it’s marked private, this won’t be published, but I want you to see the cool sharing page. With one click, you can post your craft tutorial to your social media sites. There are URLs for embedding and even a QR code.

Now, your project how-to is not only your customer’s best friend, it is also a powerful SEO tool. If you upgrade your account, you can let your customers purchase directly from a “Required Item” by clicking the link and instantly reaching your checkout page. Or, you can give them a contact form to request more information.

By using Steptap to create project tutorials that actually work, you can create and manage all of your product instructions from one place – your Steptap account. If you update a project, edit the corresponding steplist and send the new instructions to all your online touch points in near realtime.

Here’s another handy feature built into the steplist template: You can time each step so the user can watch the tutorial hands-free. You know roughly how long each step takes, so simply enter the seconds or minutes in the boxes next to the step. When the user hits BEGIN, the steplist will advance according to your pre-determined timing. This is nice for any craft or sewing project but also works great for recipes, home repair, hair and makeup, fitness routines – anything that requires both hands.

There’s more! With an upgraded account, you can dress up your steplists to match your online store, Pinterest board, or Facebook page. Your steplists become a natural extension of your on- or offline marketing.

Reinvent your Pinterest board in 2015 with product how-tos worthy of your fantastic projects.

The Secret To Creating Great How-To Content


If you are reading this article you probably already know that you need well-formatted how-to content for your product or service.

Useful product instructions create positive customer experiences – and nothing frustrates a customer as quickly as ineffective instructions that are hard to use, inaccessible, or out-of-date. Happy customers who know exactly how to use your products buy from you again, tell their friends how awesome you are, and are less likely to return a product because they couldn’t figure how to make it work.

Before you continue with the rest of this article, go here: When the page loads, click the big yellow button that says BEGIN.

First, you will see a list of things you will need to complete the task. Below the required items is a set of instructions that explains how to change your oil. You can click through each step, stop, or go back to a previous step.

Next, go to Open a free account – it will only take a minute. Now you can create your own set of how-to instructions just like the one you just looked at. When you have entered a username and password, you are ready to rock.

Click CREATE in the upper right hand corner. A template will open. This is your tool for making product tutorials that your customers will love. We call each set of instructions a steplist, but you can think of it as an easy-to-create-and-manage how-to for your business content marketing.

For the purposes of this article, start creating a short how-to by populating the fields. The first field is the title. The next few fields help Google index the page.

Go ahead, create a steplist for a simple three-step process so you can see how Steptap works. Maybe “How To Toast A Bagel,” or “How To Make A Cup Of Coffee.”

At Steptap, we have created a powerful platform for writing effective product and process how-tos. Each how-to instruction is a Google-indexed searchable page that links directly to your website (or anywhere you want). If you use the nifty timing feature, customers can play the steplist on their smart phone or iPad and set up your product hands-free. The steps, complete with pictures, diagrams or video, will advance automatically as your customer completes each step in the process.

Now, let’s talk about the Steptap features that are less apparent but equally impressive. Have you finished your short steplist? Press PUBLISH on the bottom of the template when it’s complete (don’t worry, you can edit it after it’s published). A page will open with one-click sharing and embed tools.

Steptap how-tos can be posted to your online store, embedded in your blog, featured on your company Facebook page, shared on Pinterest, added to your YouTube channel, or downloaded from a self-generated QR code.

Steptap product instructions help your customers buy, use, assemble, install, or enjoy your products. These self-serve product instructions appeal to busy customers who want to quickly figure out how to do it. They don’t want to search the index of a user’s manual or watch a rambling, amateur YouTube video. They contain natural search phrases: “how to install a pop-up sprinkler head” or “how to set up a wireless router” to attract prospects who are searching for something specific.

If you upgrade your Steptap account, you can add your company’s branding so your product instructions blend seamlessly with your marketing. Branding includes the ability to upload your logo for the top of each tutorial and gives you complete control over the colors and background image.

Upgrading your Steptap account to private branding also allows you to add your own backlinks from the top of the page as well as embedded links in the Required Items section for direct purchase. You will also see the inclusion of a lead capture page at the end of each of your steplists encouraging readers to contact you for more information about your product or service.

Visit to learn more about keeping customers happy with relevant how-to content.

Reduce Product Returns With Steptap Product Instructions

Steptap saves customer timeYour Customers Don’t Have Twenty Minutes

In 2006, consumer researcher Elke den Ouden conducted a study which analyzed, among other things, product returns. The study concluded that the average U.S. buyer spends just 20 minutes trying to make a product work before sending it back to the manufacturer or store.

Americans are an impatient lot – we gripe if we have to wait five minutes at the post office. Furthermore, product designers and marketers can do little to control this aspect of human behavior. They can, however, make it easier to order, assemble, set up, or otherwise use and enjoy their products.

Reduce Your Product Return Rate With Better Product How-Tos

Does your company have a high return rate? Have you evaluated your product instructions lately? Asking a non-employee to use the company-issued how-tos to set up your products can be enlightening. You may uncover answers that will help you save money on returns and boost your customer retention rate.

An Epidemic of Lousy How-Tos

Make instructions importantWhy do so many products come with awful instructions? The problems include complex language, poor translations, inaccuracies, missing steps, low-quality pictures, copious legalese, non-waterproof paper for wet projects, and difficulty in saving and re-accessing.

Many users get the general drift of overall set-up and just need to know how to do one simple process. If a user’s manual is poorly organized and hard to navigate, the user can’t find the one thing they are looking for.

Here are some excerpts from actual product instructions:

“Please do not put the one embarrassed because it gets wet under the air conditioner.” (This one in particular won Berkley’s 4th Annual Worst Manual Contest.)

This is for a Penholder and Clock set-up:

“The beginning accounts the hour: At position number that show the “DATA” from 00 change into 59 circulations are gradually decrease, current a minute for setting up the number gradually decrease open to start, the same a number for setting up gradually decrease also start.”  (This one from a commenter on Techlore.)

Have you looked at the comments accompanying your product returns? They contain valuable information that can be used far beyond the customer service department.

Where Can High-Quality How-Tos Have an Impact?

Customers return products for a variety of reasons, some of which cannot be effectively improved in manufacturing processes or marketing campaigns.

  • Buyer ordered the wrong product
  • The company shipped the wrong product
  • The customer decided they didn’t need the product
  • The item didn’t match the image/description provided on a website or in a catalog
  • The product malfunctioned or was defective
  • The buyer was unable to assemble or set up the item (even though the product was not defective)

Reduce the Return Rate for Non-Defective Products

Improving QC is an ongoing effort for most manufacturers, but I believe the best opportunity for reducing the rate of returns lies with the last reason in the list above – the buyer can’t get a non-defective product up and running. This is especially true with electronic and computer-related products.

Content Strategy Consultant Sharon Burton is an authority on consumer behavior. Last February, Ms. Burton presented a webinar entitled, “Product instructions: The missing piece of the customer experience.”

In a poll she conducted, Ms. Burton found that “About 90% are angry or regret the purchase when they can’t use the instructions.”

If They Think It’s Broken, It Might as Well Be

Are your instructions broken when your product is not?A 2008 article titled Most Returned Products Work Fine by Yardena Arar highlighted key findings of a study conducted by the technology consulting firm Accenture:

“Only 5 percent of consumer electronics products returned to retailers are malfunctioning – yet many people who return working products think they are broken. The cost of consumer electronics returns in 2007 was $13.8 billion in the United States alone, with return rates ranging from 11 percent to 20 percent, depending on the type of product. Accenture estimates that 68 percent of returns are products that work properly but do not meet customers’ expectations for some reason.”

Why So Many Customer-Produced Videos on YouTube?

Have you ever perused YouTube for product instructions? Customer “how-to” videos abound. They range from homemade, amateur pieces to fairly professional productions. I would venture to say that many of these DIY videographers know more about the product than the company’s marketing team.

It surprises me that there are so many product how-to videos for mainstream products sold by billion-dollar international companies. Some of these videos have thousands of views and dozens of comments from grateful watchers – a fact that reinforces the argument that many companies, even those with deep pockets, fail to address this critical component of the customer experience.

If vendors created professional, useable instructions and delivered them with the product (or made them easily accessible online) there would be less demand for homemade how-to videos and third-party product forums.

Defective How-Tos, Not Defective Products

A quick internet search for poor instruction experiences turned up the following customer comments:

  • “The ‘instructions’ were hidden away…”
  • “The product came with absolutely no directions at all and I had never heard of this product before, so we had no idea how to use it.”
  • “Misplacing product instruction manuals can be such a headache.”

I found the following example at from a buyer of a weed trimmer who simply wanted to know how to reload the string:

“Nowhere in the manual does it explain the weight (thickness) of nylon string to use when reloading the trimmer, nor does it explain how to install the string into the double-threaded spool so that it feeds correctly. Reloading string is the third most common function a user will need to do, after starting/stopping and refueling. After multiple hair-tearing sessions with incorrectly feeding string, I finally took the trimmer into the dealer, where I got a free lesson on string replacement.”

QC for Product Instructions

At Steptap, we have created a powerful platform for creating effective product and process how-tos. You can open a basic account for free and create your own how-tos or hire our team of writers. We specialize in creating product instructions that can help reduce your rate of product returns and lighten the load for your customer service department.

Steptap allows you to break down complex processes into steps. These self-contained “steplists” appeal to busy customers who don’t have time to read the entire manual, search YouTube, or trial-and-error it until it’s working.

Here is a steplist for GMetrix, a company that provides a web-based administration system that allows instructors to easily manage the distribution and tracking of their tech certification students.

This steplist allows users to complete the desired task quickly.  It can be saved in their own Steptap account or found on the company’s website. It can be easily shared and re-accessed. As a searchable, Google-indexed page, a steplist is an SEO tool. It can be embedded in the company blog or posted to social media sites. It has SEO tags, search engine keywords, and “Buy Now” links to online stores.

See to learn more.

Why Should SEO Providers Add Steptap To Their Marketing Services?

Steptap Is Available For Reselling by SEO Providers

Today’s Steptap post is for SEO providers and online marketing companies. We are excited to announce that Steptap is available for white-label reselling.

Steptap is a platform for creating search engine optimized product how-tos that teach customers how to use and enjoy products. Steptap allows online sellers to reach searchers before and after the sale. What can Steptap do for your clients?

Steptap for Customer Education

Customer Education is an emerging marketing technique that capitalizes on changes in customer behavior:

  • Customers seek product information from multiple sources
  • Customers are proactive in looking for products that solve problems
  • Customers respond to relevant, engaging content
  • Online solutions convert prospects to customers

Steptap Fills a Key Content Gap

  • Resellers can provide their clients with a valuable SEO tool offered by few competitors
  • By adding Steptap to their suite of services, resellers demonstrate that they are on the cutting edge of content marketing

Steptap Drives Sales

  • Steplists captures online prospects further up the sales channel
  • Steplists provides additional entry points to online store site
  • Steplists increase upsells
  • Steplists are easily shareable to reach additional prospects
  • Steplists increase the effectiveness of social media sites

Steptap for Effective Product Instructions

  • Steptap is the easiest way to create product instructions that blend seamlessly with overall marketing strategy
  • Product instructions are part of the product and shouldn’t be an afterthought
  • Well-crafted product instructions help create positive customer interactions with the company
  • Product instructions can extend the reach of existing documentation
  • Shareable, savable instructions ensure continuing customer engagement
  • Steptap provides an easy way to store, manage, and update product instructions

To discuss our reselling program, call Steptap at 801.938.3466.

The Steptap Guide To Product How-Tos That Rock

People Really Do Read Product Instructions

Steptap isntructionsHave you ever bought an item that required assembly and found the product instructions woefully inadequate? Perhaps they consisted of a small paper sheet folded eighteen times and hidden in the packaging only to be discovered when you started looking for help after the project went wrong.

Maybe the how-tos contained indecipherable drawings or diagrams that appeared to have been created by someone who had never actually seen the product. Poor translations are notorious for complicating matters. (Though they can provide comic relief in the heat of a difficult project when emotions are running high.)

Does Your Company Overlook How-Tos?

How-tos for assembly, installation, operation, upgrades, compatibility issues, rebates, trade-in promotions, and return procedures often seem to be an afterthought. In some cases, they are absent altogether or buried five links deep in a website. Many large companies spend millions on impressive cross-channel marketing but don’t provide useful product how-tos. Why the disconnect? The attitude, “Nobody reads the instructions, anyway,” is simply not true.

This post contains online comments made by customers who were not happy with furniture assembly product how-tos. Poor instructions, however, are not limited to the ready-to-assemble furniture category. They can be found in all types of markets and industries.

It is not my intention to disparage any product or company, so I have changed or removed the names. These comments were found at

Instructions Are Part of the Product

Here is a comment from a frustrated customer that clearly defines the primary issue with bad instructions; the instructions are expected as part of the product, and are an essential element of the customer experience:

“Part of a product is its instructions. The fancy packaging clearly denotes this as a DIY-oriented product. Therefore, the instructions should be appropriate for DIY types like me who have never done this before.”

Poor How-Tos Are No Better Than None At All

“My first impression was that the desk’s directions were seemingly missing steps, and were written in some ancient alchemical code.”

“Thanks to instruction defects on (Company Name)’s 6′ Dishwasher Connector, the installation was significantly lengthened.”

Consumers tie their product and company experience to the assembly and set-up of your products. Many times we focus on the usage of the product after it is assembled. Poor instructions can color a customer’s experience right from the start, thwarting any positive momentum you might have achieved.

Bad Instructions Create Bad Customer Experiences

steptap-assembly-instructions2“I think the most difficult time I’ve had with something was a barbeque. It took over 6 hours! That one was the instructions’ fault.”

“I also spent about TWO! WEEKS! struggling to figure out how to put together a metal vanity rack that goes around your toilet. The instructions reversed where the long and short screws were to go, AND it was impossible to put together even with revised instructions.”

“Recently my front door knob just came loose and the whole thing fell apart. The instructions were useless! …basically just pictures of putting the knob on the door. It didn’t say what to do with all the little springs and all the other little pieces that went on the handle. I spent hours working on it and went to bed without it.”

What is the chance that these customers will return? Not likely. Worse, however, is that these negative experiences have become part of the discussion on the web regarding these products. Customers are 3 times more likely to share a negative customer experience, emphasizing the importance of good instructions.

Liability: Actual Injuries Associated With Poor How-To Documentation

While gathering examples for this article, I discovered that poor product instructions can cause more harm than customer frustration. Hopefully, these instances are extremely rare, nevertheless, they should serve as a warning. Legal departments take note: here are descriptions of injuries linked to product assembly nightmares:

“I am trying to type this with one hand and a broken hand as a result of my most frustrated recent effort at assembling a piece of furniture.”

“I ended up crushing my foot and having to go to the emergency room. The nurse laughed when I told her it was an (Company Name) injury. She said she’d seen quite a few of those in her time!”

Product How-Tos and Overall Content Strategy

Companies who fail to deliver adequate product how-tos are missing a key marketing opportunity. Well thought-out product instructions help achieve many important marketing objectives:

Create positive customer experiences
Encourage repeat sales
Conserve customer service resources
Reinforce brand identity
Strengthen customer loyalty

How-Tos Used Before The Sale

Thus far, this post has discussed the role of product how-tos after the sale – but why limit their application? Savvy marketers use product how-tos before the sale, as well. Steptap allows companies to capture “How to…” and “How do I…” searches performed by prospects who have not yet purchased the product but are looking for the solution it provides.

The self-serve generation seeks product and company information on their own terms. Product how-tos are a simple, yet powerful tool to secure and convert prospects at the critical time when they are ready to engage.

The Soft Sell and the Upsell

steptap-assembly-instructions3Well-crafted product how-tos highlight and explain product features naturally, without the hard sell that turns off many prospects. What about upselling? When a buyer is reading your product how-tos, they are golden – a captive audience giving your product their full attention. By featuring compatible or related items from your product line, product how-tos drive upsells. There is never a better time to introduce them to all the other cool stuff you carry.

Create Exceptional Product How-Tos With Steptap

Steptap is a platform for creating product how-tos that transcend the historically humble content niche. Steptap product how-tos meet the key criteria:

  1. Easy to find
  2. Accurate
  3. Break long processes into manageable steps
  4. Written at a level that can be easily understood by all of your customers. (If you sell to a highly-educated customer, you should still err on the side of simplification)
  5. Can be downloaded, printed or accessed electronically
  6. Available in multiple places: your online store, resellers’ websites, packaging, social media sites, brick-and-mortar store shelves
  7. Are updated to reflect product changes
  8. Can be saved and quickly re-accessed
  9. Are translated accurately
  10. Can be easily shared or re-posted by the customer
  11. Can be viewed on a mobile device
  12. If necessary, can be used hands-free

Extend the Reach of Your Existing Documentation

Your company probably has a body of product documentation. PDFs, user manuals, customer updates, white papers, live chat transcripts, FAQs, and employee training docs are a rich source of content that can be used to create product how-tos thereby extending the ROI and reach.

See How Product How-Tos Have Evolved at Steptap

To learn how to create product instructions that rock, visit Set up a free account with just a couple clicks and create your first product how-to in minutes. Add images and video for how-tos that create a hassle-free experience for your customers.

Steptap how-tos, (called steplists) can be posted to your online store, embedded in your blog, featured on your company Facebook page, shared on Pinterest, added to your YouTube channel, or downloaded from a self-generated QR code.

Each steplist is a Google-indexed searchable page that links directly to your website (or anywhere you want). If you use the nifty timing feature, customers can play the steplist on their smart phone or iPad and set up your product hands-free. The steps, complete with pictures, diagrams or video, will advance automatically as your customer completes each step in the process.

Instructions Worthy of Your Product

At, you can build your own instructions or hire our team of how-to experts to create compelling step-based directions that complement and blend seamlessly with your existing marketing content.

Check out this Steptap how-to for changing your oil How To Change Your Oil. Hover over the product name under the Required Items section at the beginning of the how-to to see how a prospect can  purchase the product or receive more information. Press Begin under the steplist to see how it advances through the steps.

You can manage your library of product instructions on our site and update each as needed due to changes in product specs, promotions, return procedures, or regulations.

Where Are Your Content Gaps?

content marketing gapsRight this very minute, there are people searching for a solution that your product can provide. These searchers don’t know you – if they did, they would simply go to your website and place an order.

How are you going to reach them? Do you have content that captures customers where and when they are searching for a solution to a problem?

“How Do I …..”

If you don’t currently have product how-tos that can easily be found by searchers typing “How Do I ….” you are not taking advantage of the type of content that converts prospects into customers.

Product How-Tos Fill A Critical Content Gap

Blog posts, newsletters, emails, social postings, and testimonials all have their place. Each serves a specific purpose as part of any comprehensive content marketing plan. If you don’t have relevant product how-tos, however, you have a critical content gap.

Useful Instructions Have Lasting Value

Establishing a relationship with your customer through education will pay off now and later. Now: with an order. Later: when your new customer shares the how-tos with their friends and associates who are also looking for a solution.

Steptap publishes engaging how-to content that shows prospects how your product solves their immediate problem. Let Steptap teach prospects how to use and enjoy your products with custom shareable instructions.